A Provider's Insight into PACE: Navigating the Future with Lotus Assist
Lotus Assist Plan Management is unwavering in its commitment to keeping you informed about the most recent advancements within the National Disability Insurance Scheme (NDIS). A noteworthy change is the implementation of the new PACE system. This innovative system is set to transform the processes of NDIS providers, offering benefits like increased efficiency, faster payments, and enhanced communication with participants. This guide is designed to offer valuable insights into PACE, ensuring a comprehensive understanding of what lies ahead and providing guidance on how to prepare.
Decoding PACE Software
PACE, the NDIA’s innovative customer relationship management system, is intricately designed to simplify processes, alleviate administrative burdens, and cultivate more meaningful connections between providers and participants. For providers, embracing PACE entails several key features and benefits:
Fresh Portals for Providers and Participants
- The NDIS Provider Portal takes the place of PRODA, offering a more intuitive interface.
- Facilitated communication: Participants can designate providers as “My Provider,” streamlining information-sharing.
- Access to comprehensive information: Providers gain insights into participants’ plans, including budget details.
Updates to the Support Catalogue
- Introduction of a new support type: Recurring.
- Renaming of five support categories for enhanced clarity, e.g., Support Coordination transforms into Support Coordination and Psychosocial Recovery Coaches.
- Inclusion of five new support categories: Home and Living, Recurring Transport, Behaviour Supports, Specialised Disability Accommodation (SDA), and Assistive Technology Repairs and Rental.
Streamlined Claiming and Payments
- Expedited billing system: Validated claims are typically processed and paid within two to three days.
- Bulk claiming for heightened efficiency.
Compliance and Processes
- Elimination of the requirement for support bookings.
- Longer plan durations becoming standard, with functionality for perpetual plans (feature currently disabled).
- Elevated focus on plan implementation and monitoring, including scheduled and unscheduled check-ins with participants.
While PACE holds the promise of these exciting changes, the NDIA emphasizes that there are no fundamental alterations to the way the NDIS operates. PACE is crafted to seamlessly integrate with existing systems and processes, ensuring a seamless transition for providers.
Journeying through the Transition to PACE
After a successful trial in Tasmania, PACE has started rolling out across the country. There are currently live information sessions available for the remainder of 2023. These free sessions, available for sign-up, offer the most current information about PACE software.
It is essential to stay informed through NDIA newsletters and official channels for updates.
Grasping the New Support Item Groupings
While new support types and categories are introduced, there are no new support items. Existing support services have been regrouped, necessitating providers to stay informed and align their clients’ services with the new groupings.
Preparation for New Systems
Providers should confirm that their NDIS software supports bulk claims and will be updated with the new support types and categories. This proactive approach helps avoid invoicing errors and ensures a seamless transition to PACE.
Supporting Participants
Be prepared to assist participants in using PACE to manage their services. This proactive support aids participants in navigating the system, ensuring providers can access the information needed for prompt payment. Until a participant designates a provider, payment claims may require manual validation, underscoring the importance of participant support.
Lotus Assist Plan Management is dedicated in supporting providers through this transition. We believe that by staying informed, embracing change, and collaborating, we can optimise the opportunities PACE presents. As we eagerly anticipate the nationwide rollout, let’s collaboratively navigate the future of NDIS with confidence and efficiency. If you have any questions or concerns, feel free to reach out to Lotus Assist – your partner in success.